Return Policy

Delivery

We do our best to ensure that your order is delivered quickly, safely, and with full transparency at every stage.

📦 Delivery within Ukraine

  • Delivery time: up to 3 business days

  • Orders are shipped shortly after confirmation

  • Once your order is dispatched, you will receive a tracking number to monitor your shipment

🌍 International Shipping

  • Delivery time: 5–10 business days

  • We ship to most countries worldwide

  • Delivery times may vary depending on the destination and customs processing

  • All international orders include a tracking number

⚠️ Please note: customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the recipient.

🔒 Reliability & Care

  • Every order is carefully packed to ensure it arrives in perfect condition

  • We work only with trusted and reliable shipping partners

  • Our support team is always available if you have any questions or concerns about your delivery

ℹ️ Additional Information

  • Orders are processed on business days only

  • During peak seasons, delivery times may be slightly extended

  • If you need assistance regarding shipping, feel free to contact us — we’re always happy to help

Refund and Return Policy

1. General Terms

1.1. These policies define the procedure for returning and refunding items purchased in our online clothing store.

1.2. By purchasing products from our store, customers agree to these terms and conditions.

1.3. We reserve the right to update or modify this return policy at any time. Changes will not affect orders placed before the update.

2. Return Conditions

2.1. Customers have the right to return items within 14 days of receiving the order.

2.2. Items are eligible for return if they meet the following requirements:


  • The product has not been used;


  • Original tags and packaging are intact;


  • There is no damage or stains;


  • Items do not belong to personal hygiene categories (e.g., underwear, swimwear, personal-use accessories), unless specified otherwise in special offers.

3. Return Procedure

3.1. To initiate a return, the customer must:


  • Contact our support team via email or the website form;


  • Provide the order number and reason for return.

    3.2. After confirmation, the customer will receive instructions on how to send the item back to our warehouse.

    3.3. Refunds are processed only after the returned item is received and inspected to ensure it meets return conditions.

4. Refunds

4.1. Refunds will be issued using the same payment method as the original purchase, within 5–10 business days after receiving and inspecting the item.

4.2. Shipping costs are non-refundable, except when the error is on the store’s side (wrong item, damaged item, defective item).

4.3. We reserve the right to deduct shipping costs if only part of the order is returned or the item does not meet return conditions.

5. Exchanges

5.1. Exchanges are possible only if the desired item is in stock.

5.2. The exchange procedure follows the same steps as returns, with a new order processed afterward.

6. Responsibility

6.1. We are not responsible for delays in refunds caused by banks or payment services.

6.2. All disputes are resolved according to applicable law.

7. Contact Information

For returns or exchanges, please contact us:

arohanuve@gmail.com
inst: @arohanuve
tel: +380933399079