Delivery and payment
Delivery
We dispatch every order within 1-2 business days. Shipping is calculated by weight at checkout, so a necklace never costs the same to send as a bag.
Ukraine
- Nova Poshta, 1-3 business days: to a branch, a parcel locker, or to your address by courier.
- Charged at Nova Poshta’s own rates.
Europe and the United Kingdom
- 5-8 days after dispatch.
- From $8.30 for small items, $19.50 for a bag.
- Covers the EU, the UK, Switzerland, Norway, Iceland and the Balkans.
USA, Canada, Japan, South Korea
- 10-15 days after dispatch.
- From $9.00 for small items, $19.00 for a bag.
Everywhere else
- 14-21 days after dispatch.
- From $9.50 for small items, $30.00 for a bag.
- Australia, New Zealand, Latin America, Asia, Africa and the Middle East.
Customs and taxes
Outside Ukraine, customs duties, import VAT and handling fees are set by your own country and are the recipient’s responsibility. They are not included in the price you pay here.
Payment
Card, PayPal or Google Pay at checkout. The payment page is secure and we never see or store your card details.
Disclaimer
This store is integrated with the Western Bid™ e-commerce platform, and Western Bid, Inc. is the Merchant of Record for all purchases made in this store. Therefore, you will see "WESTERN BID" listed as the payee on your PayPal account and credit card statement.
Packing
Every order goes out in a courier bag, packed to arrive in the condition it left in. Orders are processed on business days only; during peak seasons dispatch can take slightly longer.
Returns
14 days to return, plus a 30 day warranty on hardware and stitching. Full terms are on the Returns and exchanges page.
Contact
arohanuve@gmail.com · Instagram @arohanuve · +380 93 339 90 79
Refund and Return Policy
1. General Terms
1.1. These policies define the procedure for returning and refunding items purchased in our online clothing store.
1.2. By purchasing products from our store, customers agree to these terms and conditions.
1.3. We reserve the right to update or modify this return policy at any time. Changes will not affect orders placed before the update.
2. Return Conditions
2.1. Customers have the right to return items within 14 days of receiving the order.
2.2. Items are eligible for return if they meet the following requirements:
The product has not been used;
Original tags and packaging are intact;
There is no damage or stains;
Items do not belong to personal hygiene categories (e.g., underwear, swimwear, personal-use accessories), unless specified otherwise in special offers.
3. Return Procedure
3.1. To initiate a return, the customer must:
Contact our support team via email or the website form;
Provide the order number and reason for return.
3.2. After confirmation, the customer will receive instructions on how to send the item back to our warehouse.
3.3. Refunds are processed only after the returned item is received and inspected to ensure it meets return conditions.