Returns and exchanges

Returns and refunds

You have 14 days from the day you receive your order to return it, without explaining why.

Conditions

  • The item is unused and undamaged, in its original packaging.
  • Personal hygiene items are excluded, unless a specific offer states otherwise.

How to return

  1. Write to arohanuve@gmail.com or to @arohanuve on Instagram. Include your order number and the reason.
  2. We confirm and send you the return instructions.
  3. Send the item back. We refund once we have received it and checked that it meets the conditions above.

Refunds

We refund to the same payment method you used, within 5-10 business days of receiving and checking the returned item. Return shipping is paid by the customer, except when the mistake is ours: wrong item, damaged item, or a defect. In that case we cover it.

30 day warranty on hardware and stitching

On top of the 14 day return, we give a 30 day warranty on hardware and stitching. If a seam opens or a fitting breaks within 30 days of delivery under normal use, we replace the item or refund you in full.

Exchanges

An exchange is possible while the item you want is in stock. The procedure is the same as a return, followed by a new order.

Contact

arohanuve@gmail.com · Instagram @arohanuve · +380 93 339 90 79

Refund and Return Policy

1. General Terms

1.1. These policies define the procedure for returning and refunding items purchased in our online clothing store.

1.2. By purchasing products from our store, customers agree to these terms and conditions.

1.3. We reserve the right to update or modify this return policy at any time. Changes will not affect orders placed before the update.

2. Return Conditions

2.1. Customers have the right to return items within 14 days of receiving the order.

2.2. Items are eligible for return if they meet the following requirements:


  • The product has not been used;


  • Original tags and packaging are intact;


  • There is no damage or stains;


  • Items do not belong to personal hygiene categories (e.g., underwear, swimwear, personal-use accessories), unless specified otherwise in special offers.

3. Return Procedure

3.1. To initiate a return, the customer must:


  • Contact our support team via email or the website form;


  • Provide the order number and reason for return.

    3.2. After confirmation, the customer will receive instructions on how to send the item back to our warehouse.

    3.3. Refunds are processed only after the returned item is received and inspected to ensure it meets return conditions.

4. Refunds

4.1. Refunds will be issued using the same payment method as the original purchase, within 5–10 business days after receiving and inspecting the item.

4.2. Shipping costs are non-refundable, except when the error is on the store’s side (wrong item, damaged item, defective item).

4.3. We reserve the right to deduct shipping costs if only part of the order is returned or the item does not meet return conditions.

5. Exchanges

5.1. Exchanges are possible only if the desired item is in stock.

5.2. The exchange procedure follows the same steps as returns, with a new order processed afterward.

6. Responsibility

6.1. We are not responsible for delays in refunds caused by banks or payment services.

6.2. All disputes are resolved according to applicable law.

7. Contact Information

For returns or exchanges, please contact us:

arohanuve@gmail.com
inst: @arohanuve
tel: +380933399079